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Warranty

All no!no! products are professional, home use devices with the most advanced technology in the market that are subject to strict quality control by the manufacturer. This warranty is valid for one year from the date of your original purchase. In some cases extended warranty plans are available. This policy warrants support for the no!no! hair removal devices, no!no! Skin and no!no! Glow products should it happen that defects attributable to the manufacturer be found.

In such a case, you are entitled to make full use of the benefits of this warranty. This implies the revision and replacement of parts free of charge within the one year warranty period. The manufacturer will fix your device unless they see that it needs to be replaced, in which case they will send a new product, free of charge. When using your warranty, call customer service at 1 (888) 525-7580 and send your device, along with the original receipt or invoice to the given address. Full warranty details will be included with your order.

Money-Back Guarantee

no!no! products carry a 30-day money back guarantee. If you are not completely satisfied with the product and are within the guaranteed time frame, we ask that you contact our customer support team 1.888.525.7580 to obtain a return authorization (RMA) number. We will then issue you a full product refund upon receipt of the return in the warehouse. Our customer support team and product technicians will help resolve any questions you may have and help ensure you're receiving optimal results from your no!no!. Please note that we cannot issue refunds for orders that are returned without an RMA or are returned after the guaranteed time frame has expired. Your 30-day guarantee begins the day that you receive your product. Please keep all receipts and delivery notices on file. Any orders that are returned beyond the guaranteed time frame will not be returned to the customer, unless requested by the customer, and the customer agrees to pay a $15.00 USD shipping fee.

Return Shipping Method and Refunds

Refunds on no!no! orders cannot be issued without a Return Material Authorization number (called an RMA#) and without returning ALL of the products you would like to return from your order. Please be sure to include ALL of the items in your return, even if opened. Please ship your product order back to us via traceable Fedex, UPS or USPS method to insure proper crediting. Upon receipt of the items, we will issue a full product price refund. For refunds please allow up to two billing cycles for the credit to appear on your credit card statement.

Product Questions and/or Concerns

If you are returning your no!no! product please call our customer support team at 1.888.525.7580. Our professional support team can assist you with all of your no!no! product inquiries and can provide you with the required return instructions.