FAQ no!no!™ Hair PRO

What's new about the no!no!™ Hair PRO series?

The no!no! Hair Pro includes all the benefits of the no!no! 8800 series and more. We integrated pulse technology with Thermicon™. This allowed us to simultaneously increase peak energy levels and keep the skin cool and protected.

• Up to 35% higher energy
• Improved hair removal
• Faster treatments
• Designed to meet individual hair removal needs
• New design for a new generation

What's the difference between the PRO 3 and the PRO 5?

The PRO3 has three Treatment Levels and is perfect for most hair removal needs.
The PRO5 has five Treatment Levels, giving you more energy to remove thicker, coarser hair.

General Usage

Does no!no! Hair PRO work on all skin complexions and all hair color ?

YES, no!no! does not use light; therefore it works safely on all skin complexions and all hair colors.

What's the difference between the PRO 3 and the PRO 5?

The PRO3 has three Treatment Levels and is perfect for most hair removal needs.
The PRO5 has five Treatment Levels, giving you more energy to remove thicker, coarser hair.

Where can I use the no!no! Hair PRO?

You can use the new no!no!™ Hair PRO series everywhere except the genitals around the nipple area. When treating the face, be sure to use the narrow Thermicon™ Tips. We recommend you do not treat the eyebrows or close to the eye.

How long should hair be for a treatment?

For best results, hair should be between 1-3mm long, about stubble length.

How do I know which Treatment Level I should use?

Always start with the lowest Treatment Level, treat a small section and wait a few minutes. Adjust the Treatment Level until it is comfortable for you.

How do I know which Thermicon™ Tip to use?

Use the wide Thermicon™ Tip that comes with your no!no!™ for large, flat areas like the legs, arms, back and chest.
Use the narrow Thermicon™ Tip on small, curved and sensitive areas like the face, underarms, knees, elbows and bikini line.

Why can't I use the narrow Thermicon™ Tips on the genitals or breasts?

These areas of the body are either curvy and/or have delicate skin, making it difficult to no!no!™ 100% safely. We do not recommend using no!no!™ in these areas because we consider your safety to be of the first priority.

Can I use no!no!™ Hair PRO while it is charging?

After the initial charge, you may use no!no!™ Hair PRO while it is plugged in.

When should I start to notice long-lasting results?

Hair does not grow in the same place at the same time, no!no! takes time and patience and will be different for each person.

Treatment

How do I treat curved areas like the elbows, knees and underarms?

When you glide over those areas, follow the natural curve of the body. You might need to hold the area tight to make sure no!no!™ is in contact with your skin.

Not all of my hair is treated after one pass, what should I do?

You may need to go over certain areas a few times to catch every hair. But don't overdo it. After 3-4 passes, take a break and work somewhere else. After your skin has had a few minutes to rest, return to that area to finish the job.
When first starting, some people use a razor after treatment to further remove untreated hair. After a short time, this should no longer be necessary.

What is the best way to treat facial hair?

Start with the lowest Treatment Level. Raise the Treatment Level until you reach the highest level without feeling uncomfortable.
Hold the area tight to make sure no!no!™ is in contact with your skin.
Press lightly against the skin. Avoid excess pressure.

How do I treat the mustache area?

Use the narrow tips and start at the lowest Treatment Level. Place no!no!™ gently against your skin. Glide no!no!, side-ways or in an upward motion over the upper lip. You may need to pull the skin taut to treat every hair. You should raise the Treatment Level only if it is comfortable for you. If you feel any discomfort, lower the Treatment Level and be sure you are not pressing too hard against your skin.

How should I buff my face?

• Use the small enclosed Buffer.
• Use a clean, fresh Buffer.
• Buff lightly against the skin. Avoid excess pressure.

I would prefer not to use the Buffer on my face, what should I do instead?

If you choose not to use the Buffer, use an exfoliating cream to remove crystallized hair.

When should I start to notice long-lasting results?

Hair does not grow in the same place at the same time, no!no! takes time and patience and will be different for each person.

Can I shave and use no!no! at the same time?

You can shave and no!no! at the same time, but this will affect results and how quickly you can achieve hair reduction. If you continue to shave, wait for 1mm of hair regrowth before using no!no! It is best to shave after a no!no! treatment, not before.

Technical

What do I do if no!no!™ Hair PRO does not start when I begin to glide?

Reset the unit by turning it OFF and then ON. You may need to hold the button down for a few seconds. Now, begin treatment again, making sure that when you glide, the Blue Light is continuously ON and does not flicker. If it does, slightly increase the gliding speed until the Blue Light is steady.
If it is turned on properly and still does not start, check the Thermicon™ Tip status from the Status Screen. You probably need to replace the Thermicon™ Tip.

Why isn't my no!no!™ Hair PRO turning on?

You may have to recharge your battery.

When should I charge my no!no!?

Charge your no!no!™ Hair PRO completely (4-6 hours or overnight) before you use it for the first time. Do not use no!no!™ Hair PRO during the initial charge. Check your Status Screen. Recharging is necessary when the empty battery icon is visible.

When should I replace the Thermicon™ Tip?

• When the Status Screen for the Thermicon™ Tips is blank.
• When the Thermicon™ Tip icon flickers.
• If you notice that it is no longer working efficiently.
• If the wire is damaged in any way.
• When the red Signal Light is on.

What do I do if the red light turns on during treatment?

The red light will turn on if you are not gliding properly or if a Thermicon™ Tip needs to be replaced. This is a built-in safeguard to ensure proper treatment. Adjust your glide speed or replace the tip as necessary.